Support: Clean Ticket Format (Copy/Paste)
Use this format to reduce back-and-forth and keep your report structured.
Ticket template
| Field | What to write |
|---|---|
| Issue type | Login / OTP / Lottery / Results / Withdraw / App |
| Timestamp | Local time (India) + date |
| App version | x.y.z (as shown in the app) |
| Network | Wi-Fi or mobile data |
| What happened | One paragraph, exact on-screen message if any |
| What you tried | List 3–6 steps (cache cleared, reboot, network switch, etc.) |
| Proof | 1–3 screenshots showing the status/error |
